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CVCC® LiteAgent™ - Agent Mobility When You Need it Most

Centergy Virtual Contact Center® LiteAgent™ permits an agent to take calls using a smart-phone and enjoy the features of a full PC client. In a disaster recovery operation, an agent can take calls without a PC at all, working only from an available telephone.
CVCC LiteAgent is available to all agents and requires no special provisioning. Agents have access to call arrival information and can make outbound calls, transfer calls, and handle voicemail from within the application.

An agent working from a telephone alone, may sign into the service using a PC or ask an administrator to sign in on his or her behalf for a defined interval from 1 to 24 hours. CVCC delivers calls to the agent for that interval and stops when it expires. Should an agent miss a call, CVCC will place the call with another agent.

Because LiteAgent is an integral part of the overall service, all agent activity while using LiteAgent appears in the normal real-time and historical reporting. CVCC regards LiteAgents as normal, full agents, and therefore they participate equally with full client agents.

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